Key takeaways
Name, date of birth, and document details must match.
If the region is unsupported, choose a locally available compliant service.
Common failure reasons
Common causes include glare, blur, expired documents, mismatched details, poor lighting, and invalid address-proof age or format.
Before resubmitting
Read the platform requirements for file type, visible corners, validity, and proof-of-address date. Use official manual review after repeated failures.
Fix the stated cause instead of resubmitting blindly
Common causes include expired documents, glare or cropping, mismatched name or birth date, poor selfie conditions, unsupported document type, old proof of address, and identity already linked to another account. Save the error and fix it against the current checklist.
Repeatedly submitting the same flawed material can delay review. For technical failure, check camera permission, network, and app version; for document or ownership issues, use official manual support.
An unsupported region is not a document problem
If the platform does not serve your region, stop verification and choose a locally available lawful service. False addresses, borrowed documents, or hidden location can lead to freezes, closure, and difficult withdrawals.
Do not hand documents to an agent or send them by direct message. Upload only requested material through the official secured flow and retain the ticket ID.
During manual review, keep identity, contact, and device details consistent and avoid creating another account. Confirm any document request inside the signed-in account before responding.
FAQ
Can I use someone else’s document?
No. False or borrowed identity can lead to freezes, closure, and legal risk.
Can I edit an identity-document photo?
Do not beautify, obscure, or alter key information. Provide clear, complete, genuine source material as required.
Will repeated verification failures permanently restrict my account?
Most platforms cap submission attempts, but what usually triggers a restriction is resubmitting the same rejected document or filing material that contradicts your registration details, not the attempt count itself. Find the specific reason before trying again.
Can I correct verification details I entered wrongly?
What can be changed depends on the platform and the stage. Before approval you can usually withdraw and refile; after approval, changing core fields such as name or document number generally requires a manual appeal with evidence. Raise an official ticket promptly rather than opening a second account to work around it.
Sources and verification
Sources prioritize protocol, network, and exchange documentation. External pages can change; signed-in confirmation screens remain authoritative for fees and account status.